• CUSTOMER SERVICE REPRESENTATIVE

    Banko Overhead Doors, Inc.
    Job Description
    JOB SUMMARY:
    The Customer Service Specialist role is a key position responsible for answering phones, working with builder and residential customers, walk-in sales, data entry, and special projects. Many times, this position serves as the first point of contact for our customers, a high level of professional and courteous communication by phone, in person, and email correspondence is essential. Self-starter, proactive and have solid customer service skills. Able to work in a fast-paced environment while remaining composed, professional, and organized.
    KEY DUTIES:
    • Promptly answers incoming calls; ensures calls are answered quickly and do not go into overflow.
    • Schedules incoming service calls to appropriate territory manager and technician.
    • Asks clarifying questions for accuracy of service calls.
    • Enters, schedules, and confirms assigned builder installations and warranties.
    • Visits builder portals multiple times a day to ensure all requests are current and scheduled.
    • Ensures entered data is accurate and reports any issues immediately.
    • Communicates priorities, ETA requests, and other crucial information to technicians and installers.
    • Assists with walk-in sales to the public.
    • Special projects as assigned, including web leads, credit card processing, etc.
    • Demonstrate a high level of professionalism and efficiency to minimize customer anxiety and maximize customer satisfaction.
    QUALIFICATIONS:
    Education/Experience:
    • College Associate Degree or 3-5 years of experience
    • Experience in customer service or call center a plus
    Skills, Specialized Knowledge and Abilities:
    • Strong customer service and communication skills.
    • Relationship builder with a positive attitude.
    • Must be energetic, a team player, and willing to help others when needed.
    • Highly motivated and results oriented.
    • Strong organizational skills.
    • Demonstrates strong attention to detail.
    • Ability to use good judgment in performing conflicting demands and managing priorities.
    • Strong initiative with ability to seek out relevant information prior to making timely decisions.
    • Computer literate, familiarity with Microsoft Office Suite.
    • Minimum typing speed of 50 WPM
    JOB TYPE:
    Full-time
    SALARY:
    $17.00 $21.00/hour commensurate with Experience and Skills
    Benefits:
    • 401K Matching
    • Health Insurance
    • Dental Insurance
    • Vacation Pay
    Contact Information
  • ASSOCIATE/BUILDER PAC DISCLOSURE

    Dues payments to the       Tampa Bay Builders Association       are NOT tax-deductible as charitable contributions for federal tax purposes but may be deductible as an ordinary and necessary business expense. Your dues for annual membership to the Tampa Bay Builders Association include $115 for membership in the Florida Home Builders Association (FHBA) and $198 for membership in the National Association of Home Builders (NAHB). A portion of your 2022 dues to the FHBA is used for lobbying and is not deductible for tax purposes. The non-deductible portion of your 2022 FHBA dues is 37% and the non-deductible portion of your 2022 NAHB dues is 18%.

    $10.00 of your dues for membership in the Florida Home Builders Association and $10.00 of your dues for Tampa Bay Builders Association  is allocated to the Florida Home Builders Political Action Committees. This portion of your dues is not tax deductible as a business expense.

    This allocation is optional.  If you do not want any of your dues allocated to FHBA Political Action Committee, please indicate so and this allocation will be retained in FHBA operating funds.

    ***Please indicate on your membership application or dues renewal if you do NOT want to contribute to the Political Action Committees.

    AFFILIATE PAC DISCLOSURE

    Dues payments to the       Tampa Bay Builders Association       are NOT tax-deductible as charitable contributions for federal tax purposes but may be deductible as an ordinary and necessary business expense. Your dues for annual membership to the Tampa Bay Builders Association  includes $15 for membership in the Florida Home Builders Association (FHBA) and $15 for membership in the National Association of Home Builders (NAHB). A portion of your 2022 dues to the FHBA is used for lobbying and is not deductible for tax purposes. The non-deductible portion of your 2022 FHBA dues is 37% and the non-deductible portion of your 2022 NAHB dues is 18%.

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